Job Description
Note: The job is a remote job and is open to candidates in USA. Virtuance is seeking a passionate and energetic Client Success Specialist to join their Client Success Team. The role involves serving as a liaison between clients and internal staff, ensuring client satisfaction, and identifying improvements to enhance service efficiency.
- Responsibilities
- Serve as a critical liaison between our clients and internal staff
- Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text
- Calmly assist and respond to demanding clients, resolving issues quickly and to completion
- Assure total client satisfaction during each interaction
- Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text)
- Identify improvements to existing processes to increase efficiency, quality, and service to customers
- Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat
- Communicate within the Client Success Team and coordinating task coverage
- Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve
- Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team
- Skills
- Strong alignment with Virtuance's company values
- Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly
- Creative, resourceful, process-focused, detail-oriented, efficiency-driven
- Ability to plan, prioritize, and execute various tasks in a busy environment with many interruptions
- Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor
- Ability to be open, honest, and direct in giving and receiving feedback
- Knowledge of real estate or digital photography is a plus
- Ability to pass a drug screen and background check
- Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Mental Health Support (via Teladoc)
- Generous 401k Employer Matching
- Long-Term Disability Insurance
- Paid Time-Off
- Internal Growth Opportunity
- Training to set you up for success
- Supportive team environment
- Monday through Friday shifts with an occasional half Saturday
- Additional incentives for meeting/exceeding goals
- Company Overview
- Virtuance is a full-service marketing agency that offers real estate photography solutions in Denver, Colorado. It was founded in 2010, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.virtuance.com/residential.aspx.
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