[Remote] Collections Specialist

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. ServiceMac is a new sub-servicing entity in the mortgage servicing industry focused on providing superior technology and services. They are seeking a Collections Specialist to perform collection calls, resolve customer delinquency issues, and maintain detailed records of customer interactions.

Responsibilities

Perform inbound and outbound collection calls across all stages of delinquency
Research, identify, and resolve issues contributing to customer delinquency
Maintain accurate and detailed records of all customer interactions and account activities
Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes
Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
Analyze borrower financials to determine appropriate payment arrangements or retention options

Skills

High School diploma or equivalent
Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
Goal‑oriented with the ability to thrive in a fast‑paced environment
Strong verbal and written communication skills
Ability to manage multiple priorities with strong attention to detail
Knowledge of collections procedures and best practices
Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
Strong negotiation, active listening, and communication skills
Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions
Strong problem‑solving, time‑management, and organizational skills
Ability to thrive in a fast‑paced, collaborative environment
Strong attention to detail with the ability to meet goals and deadlines
Ability to interact and communicate effectively with individuals at all levels of the organization
Call center experience preferred

Benefits

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

Company Overview

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.

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