Job Description
Note: The job is a remote job and is open to candidates in USA. lindawernerassociates is seeking a Content Strategist who will play a critical role in shaping HR and employee-facing content. The role focuses on building scalable content systems, defining content strategy, and ensuring timely and accurate information delivery to employees and People Operations partners.
- Responsibilities
- Develop and implement content strategies that support organizational goals and user needs
- Plan and prioritize content delivery to ensure employees receive the right information at the right time
- Align content initiatives across systems, teams, and workflows
- Build and maintain content governance frameworks, taxonomies, and metadata structures
- Ensure content is consistent, scalable, and optimized for multi‑platform delivery (CMS, AI assistants, HR tools, etc.)
- Translate complex policies, workflows, and technical information into clear, concise, and engaging content
- Write and edit content for internal audiences, including HR documentation, knowledge articles, and employee communications
- Partner with subject matter experts to ensure accuracy and clarity
- Manage content within a Knowledge Management System, including drafting, publishing, updating, and retiring content
- Oversee information architecture and navigation for internal content surfaces
- Ensure content is structured appropriately for reuse and scalability
- Create and maintain content standards, templates, workflows, and editorial guidelines
- Promote consistency and quality across teams contributing to employee‑facing content
- Partner with program SMEs, product teams, engineering, design, and operations to align content with business priorities
- Support content needs across the employee lifecycle and HR programs
- Humanize employee journeys by ensuring content is intuitive, accessible, and supports self‑service
- Reduce friction and case volume through clear, well‑structured content
- Optimize content for AI/ML use cases, including search, chatbots, and automated help experiences
- Ensure content is labeled, structured, and formatted for machine readability
- Use AI tools to monitor content health, automate updates, and manage lifecycle workflows
- Skills
- Bachelor's degree in English, Communications, or equivalent experience
- 4+ years of experience in content strategy, technical writing, or editorial roles
- Ability to translate complex technical or policy information into clear, engaging content
- Experience collaborating with subject matter experts
- Familiarity with metadata, structured content, and taxonomies for AI optimization
- Strong organizational skills and ability to manage multiple projects simultaneously
- Experience with technical production, including XML and headless CMS environments
- Excellent interpersonal and communication skills
- Ability to quickly learn and explain new concepts, workflows, and systems
- Experience using content management systems and editing tools
- Experience with HR topics such as benefits, compensation, payroll, or healthcare
- Experience working with international teams across time zones
- Experience designing content systems for AI/ML applications (search, recommendations, conversational agents)
- Analytical mindset with experience using AI‑powered tools for content insights
- Commitment to ethical AI practices in content management
- Experience working in a fast‑paced technology environment
- Benefits
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- Company Overview
- Linda Werner & Associates is a writing and editing company offering placement services for writers and editors. It was founded in 1997, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://lwerner.com.
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