Job Description
Job Summary Ivy Lodge Assisted Living is seeking a Remote Customer Experience Representative / Live Chat Agent to support families, prospective residents, and general inquiries across phone, email, and live chat channels. This role focuses on delivering timely, respectful, and compassionate communication while ensuring a positive first impression of our community. Key Responsibilities β’ Respond to incoming phone calls, emails, and live chat inquiries β’ Provide general information about services and care levels β’ Schedule tour requests and call-backs accurately β’ Route inquiries to appropriate departments or team members β’ Maintain clear and organized communication records β’ Adhere to privacy and confidentiality guidelines Requirements β’ Customer service or call center experience preferred β’ Strong written and verbal communication skills β’ Ability to work independently in a remote environment β’ Basic computer, typing, and email proficiency β’ Professional, calm, and empathetic communication style Preferred Qualifications β’ Live chat or virtual support experience β’ Healthcare, senior living, or hospitality background Why Join Ivy Lodge β’ Flexible remote work opportunity β’ Meaningful role supporting families and seniors β’ Supportive, mission-driven organization Job Type: Full-time Pay: $22.40 - $26.97 per hour Benefits: β’ Dental insurance β’ Flexible schedule β’ Health insurance β’ Vision insurance β’ Work from home Work Location: Remote Apply tot his job