Job Description
Remote Customer Service Representative - Bilingual (Full-Time) Disabled Veteran Solutions (DVS) A Role Where Professionalism Meets Purpose Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. If you're someone who enjoys helping others, communicates clearly, and takes pride in doing things the right way, this is an opportunity to build a stable, long-term career in a structured, mission-driven environment. Start Date: May 18, 2026 Initial training will take place during your first two weeks. What You'll Be Doing In this role, you'll be the first point of contact for customers-providing support, answering questions, and helping resolve a range of service-related needs. Your day-to-day will include: Answering inbound calls and delivering a professional, customer-focused experience Assisting with basic technical troubleshooting and submitting support tickets when needed Scheduling appointments at designated service locations Accurately documenting all interactions, including questions, concerns, and outcomes Following up with customers to ensure issues are resolved Managing multiple tasks while maintaining attention to detail and consistency This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart. What We're Looking For We're seeking individuals who are dependable, detail-oriented, and comfortable working in a remote environment. High school diploma or GED required; additional education is a plus Customer service experience, especially in call-driven or high-volume environments Strong communication skills with the ability to build rapport quickly Comfort with basic technical troubleshooting and system navigation Ability to work independently while staying aligned with team expectations Willingness to complete an extensive credentialing and background check process Nice to Have: Bilingual (English/Spanish) skills What You'll Need to Work From Home Reliable high-speed internet A quiet, distraction-free workspace Confidence navigating computer systems and multitasking DVS will provide your computer and monitor; you'll provide a USB-wired headset Schedule & Training Training: 9:00 AM - 4:30 PM EST (first two weeks) Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST Saturday: 8:00 AM - 12:00 PM EST This is a full-time position that requires consistent attendance and reliability. Why DVS Disabled Veteran Solutions is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) known for delivering high-quality support services. We're proud to create meaningful employment opportunities while maintaining a strong, performance-driven culture. Here, your work matters-and your growth is supported. If you're looking for a role where you can contribute, grow, and be part of a team that values doing things right, we encourage you to apply. Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,