Job Description
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers in the athletic apparel industry. The Customer Service Agent- Email is responsible for delivering professional and efficient support through email, maintaining customer satisfaction by resolving inquiries promptly and clearly.
Responsibilities
- Respond efficiently to customer written communications regarding order status, product information, returns, and exchanges
- Provide professional, empathetic, and consistent messaging to build customer trust
- Research and resolve issues accurately using internal tools
- Escalate complex or sensitive issues to senior team members as needed
- Document customer interactions in CRM systems following protocols
- Identify and report recurring issues to support process improvements
- Stay updated on products, policies, and procedures to provide accurate information
- Collaborate with cross-functional teams for timely resolution of concerns
- Assist with inbound calls and other tasks as assigned, demonstrating flexibility
- Recognize when to shift from written support to verbal communication
- Meet or exceed performance targets related to accuracy, professionalism, and satisfaction
- Work overtime during peak periods when required
- Perform additional tasks and projects as assigned
Skills
- Minimum of 1 year of customer service experience
- Exceptional written and verbal communication skills
- Strong critical thinking and problem-solving abilities with attention to detail
- Ability to multitask across multiple systems and platforms
- High school diploma or equivalent required
- Experience in the athletic apparel industry preferred
- Further education or training in customer service is a plus
Benefits
- Paid Time Off (2 weeks per year for full-time employees, accrued based on hours worked)
- Paid holidays including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
- Health and vision insurance through Regence BlueCross BlueShield (effective first of the month after hire)
- Dental insurance through Regence (effective first of the month after hire)
- Company-paid group term life and long-term disability insurance through MetLife (effective first of the month after hire)
- Optional additional life and accident insurance for employees and dependents
- Flexible Spending Account for health and dependent care expenses
- Health Savings Account for health expenses with HDHP participation
- Employee Assistance Plan through Canopy
- 401(k) plan with employer matching after three months of employment
Company Overview
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