Job Description
Note: The job is a remote job and is open to candidates in USA. Aviso is a leading wealth management organization dedicated to improving the financial well-being of Canadians. They are seeking a Customer Service Experience Representative to provide exceptional service and support to customers, ensuring a positive experience with their products and services. Responsibilities Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner Provide exceptional customer experience, take initiative to find creative solutions that make each customer's experience feel personal Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook Drive continuous improvement by identifying, suggesting and actively participating in process improvement Understand and apply department operating policies and procedures Skills Experience in a role where you were responsible for helping customers for over a year Experience in an inbound Contact Centre and/or a retail store Experience supporting business to business to consumer Technically savvy Fluent communication skills in English Ability to change as hours and schedules can change Experience in a digital company Post-secondary education in financial administration or services Completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC) Experience in the financial services industry Benefits Competitive compensation package that rewards and recognizes individual contributions Excellent health, dental and insurance benefits to meet the diverse needs of our employees Generous vacation time, fitness benefit, parental leave top-up options Matching contributions to our retirement program Commitment to the continuous improvement of our staff through learning & development and an education assistance program Regular social events to foster teamwork Company Overview Powerful Notifications for People, Apps, Devices and Services It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is