Job Description
About Flexara Jobnity is a globally recognized leader in the aviation and financial services ecosystem, providing seamless travel experiences and innovative payment solutions to millions of customers every day. With a commitment to safety, reliability, and customer delight, Remotara continuously invests in cutting‑edge technology and a people‑first culture. Our remote workforce is an integral part of this mission, allowing talented professionals to deliver world‑class service from anywhere in the world while staying connected to a vibrant, collaborative community. Why This Role Is Exciting As a Remote Customer Service & Payments Operations Analyst at Skillora, you will sit at the intersection of travel support and financial transaction processing. You’ll empower passengers and members with timely, accurate assistance on reservations, account inquiries, and complex payment‑related issues—all from the comfort of your home office. This position offers a unique blend of high‑impact customer interaction, analytical problem‑solving, and compliance stewardship, making it ideal for individuals who thrive in fast‑paced, detail‑oriented environments. Key Responsibilities Customer Interaction & Support : Respond promptly to inbound calls, emails, and chat messages, assisting passengers with reservations, itinerary changes, and travel‑related inquiries while delivering an exceptional Nexspire brand experience. Payments & Digital Strategy Execution : Process, reconcile, and balance daily financial transactions, including wire transfers, ACH (NACHA) payments, mobile deposits, and ATM‑related activities. Fraud Resolution & Compliance : Work closely with internal fraud teams and external partners—including vendor banks and regulatory bodies—to investigate suspicious activity, resolve member concerns, and ensure strict adherence to NACHA rules, Federal Banking regulations, and the Bank Secrecy Act. Account Maintenance & GL Adjustments : Review, post, and approve general‑ledger entries, execute stop‑pay requests, manage check batching, and perform end‑of‑day and month‑end closing procedures. Member Case Management : Own a portfolio of member cases, documenting interactions, escalating complex issues, and providing resolutions within established service‑level agreements. Inter‑Department Collaboration : Partner with the Treasury, Credit Union Operations, and the Payments Processing team to coordinate fund transfers, verify source documentation, and support cross‑functional initiatives. Regulatory Reporting : Generate and submit required reports to the Federal Reserve, ensuring accuracy, timeliness, and compliance with all statutory filing requirements. Continuous Improvement : Identify process gaps, suggest automation opportunities, and contribute to the development of best‑practice SOPs for remote deposit capture, mobile check imaging, and other digital banking services. Training & Knowledge Sharing : Cross‑train teammates on emerging systems (e.g., Episys/Symitar) and mentor new hires to foster a culture of learning and accountability. Essential Qualifications High school diploma or GED; a bachelor’s degree in Business, Finance, or a related field is a plus. Proficient in Microsoft Office Suite—particularly Excel and Word—with demonstrated ability to manipulate data, generate reports, and create spreadsheets for reconciliation. Strong verbal and written communication skills, with a proven track record of delivering courteous, clear, and solution‑focused customer service. Experience performing detailed mathematical calculations and statistical analyses in a fast‑moving environment. Demonstrated ability to prioritize multiple tasks, meet tight deadlines, and operate with minimal supervision while maintaining high accuracy. Understanding of basic banking concepts, ACH processing, and regulatory frameworks such as NACHA and the Bank Secrecy Act. Ability to maintain confidentiality and safeguard sensitive member information at all times. Preferred Qualifications Previous experience in a customer service or member service role within a credit union, bank, or travel‑related organization. Hands‑on experience with core banking platforms such as Episys or Symitar. Familiarity with remote deposit capture, mobile check imaging, and other digital transaction technologies. Prior involvement in fraud detection, resolution, or compliance monitoring. Certification or coursework related to payments processing, financial compliance, or risk management. Core Skills & Competencies Analytical Acumen : Ability to dissect complex transaction data, identify discrepancies, and implement corrective actions swiftly. Customer‑Centric Mindset : Passion for helping members achieve their travel and financial goals, with an empathy‑driven approach to problem solving. Regulatory Literacy : Strong grasp of NACHA, Federal Reserve, and anti‑money‑laundering regulations, ensuring every transaction meets compliance standards. Technical Proficiency : Comfort navi
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