Job Description
Note: The job is a remote job and is open to candidates in USA. Terminix, a member of the Rentokil family of companies, is a global leader in Pest Control and other services. They are seeking a Customer Service Representative responsible for handling inbound and outbound contacts to solve customer needs and expand relationships while providing a high-quality service experience. Responsibilities Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts Offers Home Inspection leads to all customers who qualify Cultivates and maintains ongoing customer relationships General knowledge of the organization, products, and/or services Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting Communicates with branch personnel to resolve service and scheduling issues Initiates outbound customer service calls for various campaigns Handles incoming calls from technicians to provide support Skills 1-2 years of customer service experience preferred 1-2 years of phone sales experience preferred Ability to use a computer Basic knowledge of Microsoft Word, Excel, and Windows Ability to type 35 wpm preferred Good verbal, written, and interpersonal communication skills Ability to overcome objections and problem-solve Ability to work in a fast-paced environment Good problem-solving skills Ability to work a flexible schedule, including weekends and holidays Must be dependable and consistently punctual for all scheduled shifts A private home office/workspace suitable for working remotely during the scheduled shift Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable Child / dependent care is necessary during the hours of the scheduled shift High school diploma or GED Benefits Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more 401(k) retirement plan with company-matching contributions Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility Company Overview Terminix specializes in providing residential and commercial pest control. It was founded in 1927, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Terminix has a track record of offering H1B sponsorships, with 1 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.