Job Description
Note: The job is a remote job and is open to candidates in USA. Titan Technologies is hiring multiple bilingual (English/Spanish) Customer Service Representatives to support the United States Citizen and Immigration Services (USCIS) by handling sensitive calls from applicants regarding their immigration status. The role requires strong customer service skills and the ability to work in a high-volume call center environment, with training provided by the company.
Responsibilities
- Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library
- Gather and verify applicant data while documenting every interaction with high detail
- Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations
- Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation
Skills
- US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card
- High School Diploma/GED and at least of customer service experience
- Full bilingual proficiency (Spanish/English) in both verbal and written communication
- Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome
- Ability to successfully pass a level 2 government background investigation and drug screen
Benefits
- 401k with Company match up to 5%
- HSA ($50/month company contribution)
- 11 Paid Holidays
Company Overview
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