Job Description
Join our team at Access2Care, a leading provider of non-emergency medical transportation services, and enjoy a rewarding career with opportunities for growth and development. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring seamless transportation services for our clients and their members.
Job Overview:
- Company: Access2Care (soon to be part of MTM, a company that values diversity, inclusion, and belonging)
- Compensation: Competitive salary starting at $15.00/hour with performance-based wage increases
- Position: Full-time Remote Customer Service Representative - Overnight Shift
- Start Date: Immediate openings available
- Location: Remote (work from home)
Job Responsibilities:
- Answer incoming calls from clients, members, and medical facilities to schedule non-emergency medical transportation
- Maintain a professional, caring, and courteous demeanor with all callers
- Track specific passengers and trip progress as requested
- Adhere to all company policies and procedures
- Perform other duties as assigned
Requirements and Qualifications:
- High School Diploma, GED, or equivalent required
- 6 consecutive months of previous customer service experience within the last 4 years required
- Ability to learn and work independently
- Effective oral, written, and interpersonal communication skills
- Proficient with Microsoft Outlook, Word, and Teams
- Ability to multitask on a computer
Preferred Knowledge and Skills:
- Prior experience in a high call volume center
Work from Home Requirements:
- Designated private, secure, and quiet work area
- High-speed internet that meets or exceeds connectivity requirements
- Direct connection to modem or router (Wi-Fi prohibited)
- Equipment provided by the company (for work-related use only)
Benefits and Perks:
- Competitive salary with performance-based wage increases
- Group healthcare plan
- 401k with matching company contribution
- Flexible Spending account
- Paid time off
- Company training and career advancement opportunities
- Overtime opportunities and incentive program
- Bilingual hourly rate increase
How to Apply:
Ready to join our team? Click the "Apply Now" button to start your application. We look forward to hearing from you!
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EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with a disability.
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