Job Description
Note: The job is a remote job and is open to candidates in USA. Alorica is a global leader in customer service, offering a range of career opportunities across various domains. The Customer Service Representative role involves assisting clients by addressing customer concerns, providing support, and resolving issues. Responsibilities • Assist customers with issues and concerns they are experiencing during the use of the product and/or service • Document call-related information for auditing and reporting purposes • Maintain and update customer information as necessary • Upsell current customers on new or enhanced services Education Requirements • High School Graduate Benefits • Full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being • Making Lives Better with Alorica (MLBA) Company Overview • Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions. It was founded in 1999, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job