Remote - Customer Service & Sales Representative - SAT

Job title: Remote - Customer Service & Sales Representative - SAT in San Antonio, TX at OneTouch Direct

Company: OneTouch Direct

Job description: OneTouch Direct is recognized as a leading provider of contact center solutions, established in 1998. We pride ourselves on our commitment to delivering exceptional service to a variety of clients, including Fortune 500 companies. Our organization thrives on creating a work environment that supports both our clients and our employees.Position: Remote Customer Service Representative - SATAs a Remote Customer Service Representative, you will be responsible for managing inbound customer inquiries for clients in the SAT industry. This role requires a high level of professionalism and dedication to providing effective solutions to our customers’ needs.Key Responsibilities:

• Handle inbound calls from customers, addressing inquiries and resolving issues.


• Provide accurate information regarding products and services offered by our clients.


• Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers.


• Document all interactions and maintain comprehensive records of customer communications.


• Collaborate with team members to enhance customer service delivery and efficiency.

• High school diploma or equivalent is required.


• A minimum of 1-2 years of customer service experience is preferred.


• Exceptional verbal and written communication skills.


• Proficiency in using computer systems and applications, with the ability to navigate multiple platforms.


• Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience.


• Ability to maintain confidentiality and handle sensitive customer information with discretion.


• Willingness to work in a remote environment with reliable internet connectivity.


• Experience in the contact center industry is advantageous.

• A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 10.


• Direct ethernet connection for internet access is mandatory.


• USB headset (not wireless) featuring noise-canceling capabilities.


• A functioning webcam (external or built-in) for video communication.

• Health Care Plan (Medical, Dental & Vision)


• Life Insurance (Basic, Voluntary & AD&D)


• Paid Time Off (Vacation, Sick & Public Holidays)


• Training & Development


• Work From Home

Expected salary: $26000 per year

Location: San Antonio, TX

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