Job Description
Join our dynamic team at Aeetna as a Remote Customer Service Specialist! As a key member of our team, you'll provide exceptional support to patients navigating specialty drug treatments. This role requires strong communication skills, a proactive approach to problem-solving, and a passion for delivering empathetic and effective solutions. We offer a competitive salary of $24/hour, reflecting your skills and experience. If you thrive in a fast-paced environment and enjoy making a difference in people's lives, we encourage you to apply.
Job Details:
- Hiring Organization: Aeetna
- Post Name: Customer Service Specialist
- Qualifications: Bachelor's Degree
- Industry: Private
- Employment Type: Full Time
- Work Hours: 8 Hours
- Salary: $24/Hour
- Location: Remote (USA)
Responsibilities:
You will be the primary point of contact for patients requiring assistance with specialty drug requests and reorders. This includes:
- Managing new and existing drug requests, including benefit verification.
- Guiding patients through the process of entering new or reordered medications into the pharmacy system.
- Collecting co-pays and other payments.
- Obtaining necessary approvals.
- Collaborating with insurance agencies, healthcare providers, and internal teams to monitor, resolve, and approve orders with financial or clinical issues.
Key Skills & Experience:
- Minimum of one year of experience in a customer service role, handling a high volume of complex customer inquiries via phone.
- Minimum of one year of experience with Windows-based applications (Windows, Microsoft Office, web browsing, email).
- Proficient keyboarding skills.
Preferred Qualifications:
- Experience in healthcare, benefits, insurance, medical terminology, or pharmacy.
About Aeetna & Benefits:
Aeetna is a leading health insurance provider committed to providing comprehensive and accessible healthcare solutions. We offer a variety of benefits, including:
- Comprehensive health insurance plans (individual, family, employer-sponsored, government).
- A network of providers offering discounted rates.
- Medication management programs.
- Wellness resources and programs.
- Online tools and resources for managing your health and benefits.
- 24/7 medical assistance hotline.
- Mental health support services.
- Chronic disease management programs.
Commitments:
- Premium payments are required to maintain coverage.
- Co-pays and deductibles may apply depending on the plan.
- Utilizing in-network providers is often recommended.
- Understanding and complying with plan rules is essential.
- Some plans may require pre-authorization for certain procedures or medications.
About Aeetna (Additional Information):
Aeetna is a major health insurance company in the US, offering a wide range of plans to individuals and employers. Registered Nurses (RNs) can connect with Aeetna through various avenues, including:
- Aeetna coverage for a wide range of health services.
- A network of healthcare providers, including doctors, hospitals, and clinics.
- Case management opportunities.
- Telehealth services.
Ready to make a difference? Apply now!
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