Job Description
Note: The job is a remote job and is open to candidates in USA. Drive Medical is a leading manufacturer of medical products with a commitment to innovation and quality. As a Customer Solutions Specialist, you will provide exceptional customer service by resolving inquiries, processing orders, and ensuring a seamless experience for customers in a fast-paced environment.
Responsibilities
- Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns and assist with all their customer service needs
- Handle inbound and outbound communication via phone, in a professional and courteous manner
- Resolve all customer related inquiries and issues with extreme accuracy and efficiency
- Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner
- Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc
- Enter and process orders received via phone with a high degree of accuracy
- Provide product availability and manage customer backorders as needed
- Support the sales team by providing assistance with their daily service needs
- Follow up as needed to ensure accuracy and effortless customer experience
- Diagnose product malfunctions and recommend solutions
- Provide over the phone assistance with product assembly and parts inquiries
- Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems
- Achieve performance goals on a consistent basis and established KPIs
Skills
- Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns and assist with all their customer service needs
- Handle inbound and outbound communication via phone, in a professional and courteous manner
- Resolve all customer related inquiries and issues with extreme accuracy and efficiency
- Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner
- Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc
- Enter and process orders received via phone with a high degree of accuracy
- Provide product availability and manage customer backorders as needed
- Support the sales team by providing assistance with their daily service needs
- Follow up as needed to ensure accuracy and effortless customer experience
- Diagnose product malfunctions and recommend solutions
- Provide over the phone assistance with product assembly and parts inquiries
- Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems
- Achieve performance goals on a consistent basis and established KPIs
- Upbeat, positive attitude and an approach to work rooted in professionalism
- Customer focused
- Excellent communication and problem resolution skills
- Excellent computer skills
- Quick learner, able to think on feet and find innovative solutions
- Prior experience working in a customer-facing or call center environment preferred
- Excellent computer skills
- Prior experience in a goal-driven & customer-focused environment desired
- SAP experience helpful
Benefits
- Competitive Benefits
- Paid Time Off
- 401(k) Savings Pla
Company Overview
Apply To This Job