[Remote] Customer Success and Support Specialist - Transport.net

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Global Medical Response (GMR) is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. They are seeking a Customer Success and Support Specialist to implement and support day-to-day operations of GMR’s Transportation Management Platform, ensuring responsive and reliable service for users.

Responsibilities

End User Support
Respond to support requests within 1 business day
Track and document support activities and escalate issues as needed
Keep users informed of system updates and provide channels for feedback
Support user acceptance testing, training, and ongoing user support
Collaborate with cross-functional teams to ensure effective system design and performance
Maintain system configurations and assist in developing training materials
Document system changes and write clear procedures for training and reference
Identify process improvement opportunities and support proposal development
Translate technical information into user-friendly language
Generate reports and summaries to support decision-making
Follow all company policies and information systems security protocols

Skills

High school diploma or GED required
Familiar with Software as a Service (SaaS) concepts
Understands how people, processes, and technology work together to improve service delivery
Experience writing business process specs, test plans, and documentation
Strong problem-solving and process improvement skills
Proficient in Outlook, MS Teams, Excel, and Smartsheet
Self-motivated, results-driven, and able to work independently
Team player with a positive, collaborative attitude
Professional, clear communicator with strong interpersonal skills
Quick thinker and effective problem solver
Willing to work nights/weekends/holiday and travel as needed
Bachelor's degree in business, Technology, or related field preferred (or equivalent experience)

Company Overview

Global Medical Response delivers emergency medical and relocation services to patients in their time of need. It was founded in 2018, and is headquartered in Lewisville, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.globalmedicalresponse.com.

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