[Remote] Customer Success Manager (Account Manager)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Trapeze Group is seeking a Customer Success Manager who is a strategic communicator and passionate about helping customers achieve meaningful outcomes. The role involves owning a territory, cultivating long-term relationships, and driving customer growth and revenue execution within a collaborative team culture.

Own and grow a defined territory by driving renewals, expansions, and new opportunities
Maintain a robust and accurate pipeline with measurable stages, conversion ratios, and forecast accuracy
Apply a data-driven approach to target setting, prospecting, and performance tracking
Build trusted, long-term relationships with key decision-makers across all levels of the organization
Lead recurring customer strategy sessions and business reviews, aligning Trapeze solutions with customer goals
Identify risks and opportunities through active listening, critical questioning, and thoughtful problem-solving
Partner with internal teams (Solutions, Marketing, Product, and Customer Success) to design customer-centric strategies
Contribute to a positive team culture by sharing best practices, celebrating wins, and supporting peers
Participate in team reviews and learning sessions designed to elevate sales excellence and execution discipline
Represent Trapeze at key industry events and customer conferences, promoting thought leadership and collaboration
Encourage customer engagement through case studies, peer forums, and the Trapeze ThinkTransit User Conference

Bachelor's degree in Business, Marketing, Communications, Engineering, or related field
3–5 years in B2B sales or account management
Proven success in meeting or exceeding revenue targets
Strong grasp of sales metrics, including pipeline velocity, forecast accuracy, and quota attainment
Excellent communicator with strong presentation, writing, and negotiation skills
Ability to collaborate cross-functionally and work effectively in a remote team environment
CRM proficiency (Salesforce or equivalent) and commitment to data accuracy and accountability
Analytical thinker who uses data and feedback to refine sales strategy and execution
Willingness to travel (up to 25–30%)
SaaS or public-sector sales preferred

A supportive and collaborative sales culture that values both individual excellence and team success.
A leadership team that invests in mentorship, development, and sales enablement.
The opportunity to impact public transportation systems that improve mobility in communities across North America.
Access to top-tier tools, training, and a global network within the Modaxo family of companies.

Trapeze Group is a software company that assists in fostering operational excellence and achieving goals for riders and safety. It was founded in 1990, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://trapezegroup.eu.

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