Job Description
Note: The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm headquartered in Bellevue, Washington, dedicated to helping organizations unlock value through innovative technology. The Technical Support & Automation Specialist will provide advanced technical support to global developers and IT professionals, focusing on troubleshooting Microsoft platform issues and implementing automation to enhance operational efficiency. Responsibilities • Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server). • Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms. • Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations. • Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work. • Collaborate with engineering and operations teams to transition manual processes into scalable automated systems. • Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions. • Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices. • Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users. Skills • Hands-on experience providing technical support in IT, cloud, or software environments. • Strong experience with PowerShell and command-line scripting for automation. • Practical knowledge of Azure administration, Entra / Azure AD, GitHub. • Proven ability to debug, troubleshoot, and resolve complex issues independently. • Analytical thinker with a continuous improvement mindset—able to question 'should this be automated?' and follow through. • Solid understanding of IT infrastructure, server administration, and tenant management. • Excellent communication skills and comfort working directly with technical stakeholders. • Ability to work remotely and collaborate across time zones. • Experience building or maintaining automation frameworks or workflow tools (e.g., Power Automate, Python, or other scripting). • Prior experience creating or maintaining a technical knowledge base. • Experience working with distributed global teams and supporting developer communities. Benefits • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development Company Overview • Blueprint is redefining the data solutions ecosystem. It was founded in 2013, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship • Blueprint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 1 in 2023, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job