Job Description
Note: The job is a remote job and is open to candidates in USA. GT Independence is a mission-driven Financial Management Services organization that empowers individuals with disabilities and older adults to live independently. The Director of AI & Automation is responsible for shaping and implementing the enterprise-wide AI and automation strategy, improving operational efficiency, and enhancing participant experiences through innovative technology.
- Responsibilities
- Develop and execute GT’s enterprise AI and automation strategy to support scalable growth and operational excellence
- Identify high‑value AI use cases across the business (e.g., document processing, claims automation, predictive analytics, RPA, intelligent routing, chatbots, and compliance automation)
- Build and manage a roadmap that accelerates automation adoption across the organization
- Lead cross‑functional automation initiatives using RPA, workflow orchestration, ML models, and intelligent document processing
- Partner with Operations, Enrollment, Customer Support, Payroll, and Compliance to re‑engineer processes and improve throughput, accuracy, and user experience
- Drive cloud‑based AI enablement in collaboration with Infrastructure, Data, and Security teams
- Collaborate with Data & Analytics teams to leverage GT’s data for forecasting, anomaly detection, and insight generation
- Develop models that support predictive staffing, operational load forecasting, fraud detection, and state‑level program insights
- Ensure data quality, lineage, and integrity within AI‑powered processes
- Establish an AI governance framework to ensure responsible, compliant, and transparent use of AI technologies
- Partner with Legal, Security, and Compliance to align AI initiatives with HIPAA, state Medicaid requirements, SOC2 standards, and data privacy regulations
- Monitor emerging regulations and best practices to protect GT and its participants
- Lead a cross‑functional AI & Automation team-including automation engineers, data specialists, and vendor partners
- Serve as a strategic advisor to executive leadership on AI trends, risks, and opportunities
- Communicate technology initiatives in a clear, compelling manner to stakeholders at all levels
- Evaluate and manage AI platforms, automation tools, and strategic technology partners
- Leverage enterprise platforms (e.g., Azure AI, Microsoft Copilot, RPA suites, intelligent OCR tools) to scale repeatable, secure, high‑value solutions
- Ensure value realization, efficiency gains, and measurable outcomes from vendor relationships
- Skills
- 7-10+ years of experience leading AI, automation, machine learning, or intelligent workflow initiatives
- Proven success delivering complex automation and AI solutions in a production environment
- Strong understanding of RPA, NLP, machine learning, intelligent document processing, and enterprise automation technologies
- Experience leading cross‑functional technology teams and managing large‑scale digital transformation initiatives
- Ability to translate business problems into AI‑powered solutions
- Excellent communication skills with the ability to influence non‑technical and executive audiences
- Experience in healthcare, Medicaid, FMS, government programs, or similarly regulated industries
- Familiarity with HIPAA, SOC2, state compliance standards, and secure data‑handling practices
- Background working with Azure AI, Copilot Studio, RPA platforms (UiPath, Automation Anywhere, Power Automate), and cloud‑based ML pipelines
- Experience building AI governance frameworks or ethical AI policies
- Company Overview
- GT Independence is a Family-Owned Company. It was founded in 2004, and is headquartered in Sturgis, Michigan, USA, with a workforce of 501-1000 employees. Its website is https://gtindependence.com.
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