Job Description
Note: The job is a remote job and is open to candidates in USA. Everlywell is a digital health company pioneering the next generation of biomarker intelligence, and they are seeking an experienced Director of Telehealth Clinical Operations to lead and scale their clinical operational infrastructure. This role will focus on integrating and optimizing clinical workflows, building scheduling capabilities, and driving operational excellence across their telehealth enterprise.
- Responsibilities
- Build a scalable operational model capable of supporting rapid volume growth and new care modalities
- Lead the operational design, implementation, and optimization of Everly’s telehealth platform
- Own platform and vendor management and consolidation
- Build and refine dynamic scheduling, provider capacity modeling, and network optimization processes
- Partner with Product and Engineering on roadmap planning and execution, representing clinical operations needs and ensuring scalable workflows
- Work closely with Product, Engineering, Data, and AI teams to drive seamless end-to-end telehealth workflows and system integrations
- Operationalize AI solutions with guardrails and auditability
- Collaborate with commercial and business leadership to ensure telehealth infrastructure aligns with growth forecasts and partner commitments
- Develop and maintain operational processes that support high-quality clinical documentation, regulatory compliance, and risk adjustment accuracy
- Enhance clinician training, and build quality oversight baked into workflows
- Partner with clinical leadership to ensure alignment across care delivery, documentation standards, and performance expectations
- Maintain accreditations where applicable
- Operate within a multi-entity PC structure across all states; ensure licensure, credentialing/enrollment, CPOM compliance, and practice policies are embedded in system setup and workflows
- Stand up provider performance scorecards, NPS/QA reviews, and license-expiration monitoring; integrate with scheduling/service enablement to avoid service gaps
- Roll up sleeves to establish processes, documentation, and systems where none exist; this is a builder role
- Identify operational gaps and lead cross-functional initiatives to address them
- Drive continuous improvement across scheduling, provider management, consult flow, and care delivery quality
- Skills
- 10+ years experience in telehealth, virtual care operations, care delivery operations, or related healthcare leadership roles
- Experience building or scaling telehealth workflows, scheduling systems, or care delivery infrastructure
- Strong understanding of telehealth regulations, accreditation (e.g., NCQA), clinician management, and payer and coding landscape
- Proven success operating cross-functionally with Product, Engineering, and Data teams
- Ability to operate strategically while also executing tactically
- Excellent communication, problem-solving, and stakeholder management skills
- Passion for transforming care delivery through technology, automation, and clinical excellence
- Company Overview
- Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. It was founded in 2015, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.everlyhealth.com/.
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