Job Description
Note: The job is a remote job and is open to candidates in USA. VistaPrint is a design and marketing partner for millions of small businesses, and they are seeking an experienced Director of User Research to enhance their research practice. The role involves leading a team of researchers, establishing research operations, and tackling critical research questions to inform strategic decisions.
- Responsibilities
- Tackle the most critical and ambiguous research questions facing the company, particularly those that span multiple product verticals or inform major strategic decisions
- Use mixed-methods approaches to surface insights that create clarity and drive action
- Translate complex findings into compelling narratives tailored for executive audiences who need to make decisions quickly
- Manage and develop a team of approximately 5 UX researchers, creating a culture of rigor, trust, curiosity, and continuous learning
- Provide coaching tailored to each researcher's experience level and career aspirations, from helping early-career researchers build foundational skills to supporting senior researchers in expanding their strategic impact
- Partner with Principal Researchers embedded in product verticals to ensure alignment, remove blockers, and share learnings across the organization
- Build the systems, tools, and processes that enable researchers across VistaPrint to do their best work efficiently and consistently
- Develop best practices for participant recruitment, study design, knowledge management, and insight sharing that scale across a distributed organization
- Create the operational foundation that allows research to keep pace with product team velocity while maintaining quality
- Skills
- Experience managing and developing UX researchers, with a track record of building high-performing teams through thoughtful coaching, feedback, and career development
- Strong operational mindset with experience building or scaling ResearchOps by establishing the systems, tools, and processes that enable research teams to work efficiently and consistently
- Still hands-on: You're a skilled mixed-methods researcher who can lead complex research projects that inform major decisions, especially in ambiguous or cross-cutting problem spaces
- Pragmatic and impact-focused. You care about getting to answers that drive decisions, not perfecting research processes for their own sake
- Experience working in continuous discovery environments or with empowered product teams where research informs what to build, not just how to build it
- Excellent at synthesizing complexity and telling compelling stories with data, particularly for executive audiences who need to make decisions quickly
- Comfort navigating ambiguity and shifting between coaching conversations, operational improvements, and leading strategic research projects
- Benefits
- Health, wealth and wellness programs
- Long-term equity incentives
- Company Overview
- The holidays are peak small biz season—and we love to see it. It was founded in 1995, and is headquartered in Venlo, Limburg, NLD, with a workforce of 5001-10000 employees. Its website is https://www.vistaprint.in/.
Apply tot his job
Apply To this Job