Job Description
Note: The job is a remote job and is open to candidates in USA. Patriot Growth Insurance Services is a national insurance services firm focused on innovative solutions in the industry. They are seeking a detail-oriented Employee Navigator Support Analyst to manage the Employee Navigator systems and provide support to broker clients throughout their customer journey.
- Responsibilities
- Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring timely and accurate system renewals
- Frontline Support: Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software
- Liaison Role: Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution
- Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency
- Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN
- Continuous Improvement: Provide feedback and suggestions for improving processes, products, and customer support strategies
- Skills
- Minimum of 3 years in a consultative support role, with a track record of helping clients resolve complex issues
- Benefits Administration Systems experience such as Employee Navigator, Ease, BerniePortal, or similar platforms is required
- Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving
- Strong organizational skills to manage and prioritize customer inquiries effectively
- Ability to quickly identify and resolve issues, knowing when to escalate problems for additional assistance
- Motivated to continually improve personal knowledge, client satisfaction, and the product itself
- Excellent interpersonal and communication skills (both oral and written)
- Proficient with use of Microsoft Office Suite and products
- A passion for being part of a team that drives our company to industry leadership
- Ability to establish and maintain effective working relationships with both peers and clients
- Authorized to work in the U.S. without sponsorship
- Benefits
- Medical, Dental, and Vision Benefits
- Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
- Company paid Short-Term Disability, Long-Term Disability and Group Term Life
- Company paid Employee Assistance Program
- Paid Parental Leave
- Paid holidays
- Personalized PTO
- 401 (k)
- Company Overview
- In partnership with a multitude of insurance companies, we are qualified and committed to producing a tailored insurance protection program to meet your needs. It was founded in 1957, and is headquartered in Garden City, New York, USA, with a workforce of 11-50 employees. Its website is https://www.jpins.com.
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