Job Description
About the position
The Remote Entry Level Customer Support position at TEKsystems involves responding to inquiries and requests from members in a structured contact center environment. The role focuses on providing information about the client's products and services while ensuring an optimal member experience through effective communication and transaction handling.
Responsibilities
ย Respond to inquiries and requests from members and other individuals in a high-volume contact center.
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ย Provide information regarding Client's products and services, demonstrating knowledge and active listening.
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ย Perform transactions or related functions for various accounts including savings, checking, consumer loans, and credit cards.
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ย Advise members on other products and services that may fit their needs to enhance member interaction.
Requirements
ย Strong communication skills and active listening abilities.
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ย Ability to adapt to multiple systems and engagement methods.
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ย Basic knowledge of financial products and services.
Nice-to-haves
ย Experience in customer service or support roles.
Benefits
ย Medical, dental & vision insurance
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ย 401(k) Retirement Plan with pre-tax and Roth options
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ย Life Insurance (Voluntary Life & AD&D)
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ย Short and long-term disability insurance
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ย Health Spending Account (HSA)
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ย Transportation benefits
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ย Employee Assistance Program
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ย Paid Time Off (PTO), Vacation or Sick Leave
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