Job Description
Note: The job is a remote job and is open to candidates in USA. Engine is transforming business travel into a personalized and rewarding experience. As an Event Sales Coordinator, you will manage inbound leads, coordinate logistics, and build client relationships to drive group travel bookings and ensure a seamless booking experience.
Responsibilities
- Own and convert inbound group travel leads by proactively reaching out to engage clients and guiding them through the booking process to completion
- Own the coordination of timelines, hotel communication, and key logistics — including gathering RFPs — to ensure group bookings are successfully executed
- Proactively resolve booking challenges—such as budget changes, shifting guest needs, or timeline adjustments—while keeping customer satisfaction a top priority
- Guide new prospects through the event booking process with the goal of converting interest into confirmed bookings, while educating them on how to use the platform effectively
- Qualify and actively pursue inbound group travel leads to drive booking conversions
- Identify and act on upsell or cross-sell opportunities by engaging clients directly and collaborating with the broader sales team as needed
- Ensure all client activity, booking progress, and event details are accurately tracked in our CRM and internal tools in real time
- Work closely with Sales, Customer Success, and Supplier Relations to align on group booking details, resolve roadblocks, and ensure seamless execution
- Take ownership of all communication by proactively updating internal teams and clients with timely, clear information on booking status and any issues
- Surface recurring challenges and propose process improvements to streamline the group booking experience for both clients and internal stakeholders
Skills
- 1–3 years of experience in a customer-facing role (events, hospitality, sales support, SDR, customer success, etc.)
- Proven background in high-volume, customer-facing roles that blend sales and service — such as inside sales, sales development, event coordination, or customer success; (experience in travel, hospitality, or SaaS preferred.)
- Comfortable using CRM tools (Salesforce, HubSpot) and modern productivity platforms
- Strong organizational abilities to manage multiple accounts and deadlines
- Excellent communication skills for proactive client engagement and cross-team collaboration
- Comfortable using CRM and data tools to monitor pipeline and customer activity
- Self-driven with a hunter mentality who takes full ownership and relentlessly pursues results
- Curious and data-informed to identify client needs and growth opportunities
- Adaptable and thrives in a fast-paced, evolving environment
- Customer-obsessed with a passion for delivering exceptional service
- Collaborative team player with a relentless will to win and exceed goals
- Experience in event planning, travel logistics, or group sales
- Familiarity with B2B SaaS environments or sales team workflows
- Demonstrated success working cross-functionally in high-growth teams
Benefits
- Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Check out our full list at engine.com/culture.
- Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model.
Company Overview
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