Job Description
Note: The job is a remote job and is open to candidates in USA. Allstate is a company that protects families and their belongings from life’s uncertainties. As a Field Auto Adjuster, you will be responsible for guiding customers through the claims process, writing estimates, and evaluating damage on-site. Responsibilities You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication The Customer Service Expert – You bring Allstate’s Claims Culture to life by caring, empowering, and restoring The Investigator – You independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy The Effective Communicator – You guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way The Negotiator – You evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations The Problem Solver – You navigate a fast-paced environment using estimate tools, job aids, and settlement platforms—powered by strong critical thinking—to get the job done efficiently The Recorder – You maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish Skills 18 months+ experience in auto collision estimating using CCC or Mitchell High School Diploma or a GED Proficient written and verbal communication skills to effectively interact with customers Strong attention to detail and ability to write precise and comprehensive estimates Comfortable with utilizing technology and various platforms for claims processing Excellent time management and organizational skills to manage multiple assignments effectively Valid driver's license and willingness to travel as part of the job requirements As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets All required licenses will need to be obtained within 60 days of hire You must maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal You are required to attend 2-weeks of in person training Benefits Medical, dental, and vision coverage Allstate pension plan and 401(k) savings plan Ayco financial coaching Spring Health mental and emotional wellbeing resources Paid parental leave Adoption reimbursement Paid time off Tuition reimbursement Wellness incentives Company Overview Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is