Job Description
Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a leading company in the scientific industry dedicated to making the world healthier, cleaner, and safer. As a Field Service Engineer I, you will support the installation, maintenance, and repair of sophisticated analytical and microscopy equipment while developing technical expertise and building customer relationships.
Responsibilities
- Assist with on-site installation, repair, testing, and maintenance of electron microscopy systems, including:Scanning Electron Microscopes (SEM)Transmission Electron Microscopes (TEM)Focused Ion Beam (FIB) systems
- Perform scheduled preventive maintenance to ensure systems operate according to specifications
- Troubleshoot and diagnose system issues with guidance from senior engineers when required
- Support senior field service engineers with complex repairs and system calibrations
- Develop positive working relationships with customers, system users, and internal teams
- Travel to customer sites, sometimes on short notice, to provide technical support and service
- Document service activities and submit detailed field service reports
- Provide basic customer training on system operation and routine maintenance
- Follow safety procedures and quality standards when servicing equipment in laboratory environments
- Provide feedback to product quality and engineering teams regarding system performance
- Maintain accurate service documentation and support updates to technical service materials
Skills
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 4+ years of equivalent education and experience in electronic systems
- 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems
- Valid driver's license required
- Ability to travel up to 75% within assigned territory
- Physical ability to lift up to 50 lbs. and work in laboratory environments
- Proficiency in English required, additional languages beneficial
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
- Ability to read and interpret technical documentation and electrical schematics
- Strong problem-solving skills and ability to work independently after training
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office and service management software
- Experience documenting service activities and preparing detailed reports
- Ability to effectively train and support customers on equipment operation
- Demonstrated commitment to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Demonstrated success contributing to customer satisfaction goals
- Experience working with ultra-high vacuum (UHV) systems and high voltage equipment preferred
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview
Company H1B Sponsorship
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