Job Description
Note: The job is a remote job and is open to candidates in USA. AMETEK is a leading global provider of industrial technology solutions, and they are seeking a Field Service Engineer/Technician to join their team. This role involves installing and servicing laser-based equipment, providing training and remote support, and troubleshooting various systems across multiple industries. Responsibilities System Installation and Training Install and train customers on various Laser & Vision-based projection and inspection systems in variety of environments, applications, and industries On-site calibration & commissioning of new hardware & software System level troubleshooting Deliver multi-day training courses including classroom-based theory & conduct hands-on “at the machine” learning for operators, administrators, & maintenance personnel Follow all company quality and safety procedures Provide detailed accounts of customer applications and take part in data collection for new product development & bug reporting/resolution On-site Service & Troubleshooting In field diagnostic testing/troubleshooting of electro optic, & electronic components using standard instruments Troubleshoot, maintain, and repair industrial, electrical and electronic control systems and other 3rd party integrated system components Carry out preventative maintenance programs to ensure proper machine performance while keeping required maintenance records Provide phone and online support to customers as required Remote Support Provide remote technical support via phone, email, and remote desktop client from your home office Do your part to support the global team; occasionally answer after hours support calls on nights or weekends Maintain proper reporting and data entry within company CRM/business systems Manage and process your own travel expenses Product testing Skills Diploma/ Degree in Mechanical, Electrical, Electronics, Photonics (vision) Technology or equivalent program Demonstrated spatial awareness & the ability to think in 3D Self-motivated with the ability to work independently Excellent interpersonal, teamwork and communication skills Safety conscious Demonstrated ability with Windows & Windows based software including MS OFFICE and Google workspace Able to interpret NC programming language (G-Code or similar) Ability to efficiently navigate advanced settings within Windows 10 including N/W troubleshooting & Installing S/W Demonstrated knowledge of basic network topography Comfortable learning new software Demonstrated understanding of 3D coordinate systems Demonstrated ability to read technical documentation including wiring diagrams Demonstrated ability diagnostic tools such as LPM, DMM, Oscilloscope etc Demonstrated ability to read technical drawings (electrical and/or dimensioned mechanical drawings) Travel requirement of up to 75%, primarily within the USA Ability to work at heights ranging from 1.6-15m Willing to work outdoors Hours outside of standard business hours Located within 1 hour of a major airport is required Multiple language skills, specifically Spanish or French, an asset Previous experience in a technical service role or a position requiring direct customer contact is an asset Experience with CAD design (Solidworks, Autodesk, Creo/NX, CATIA) an asset Experience and/or knowledge of CNC equipment an asset Experience working with portable CMMs, Laser Tracker or Theodolite an asset Company Overview AMETEK is a manufacturer of electronic instruments and electromechanical devices. It was founded in 1930, and is headquartered in Berwyn, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship AMETEK has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2025, 7 in 2024, 2 in 2023, 2 in 2022, 6 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.