Job Description
Note:
The job is a remote job and is open to candidates in USA. 14.ai is an innovative company focused on AI-native customer experience for B2C brands. As a Founding Account Executive, you will engage with customers, manage the sales cycle, and help DTC brands scale their support operations through AI solutions. Responsibilities Own the full sales cycle from prospecting to close for B2C brands looking to transform their customer support Run discovery calls that uncover real pain points around support volume, BPO costs, and scaling challenges Deliver product demos that show how 14.ai achieves auto-resolution with sub-10 second reply times Build relationships with founders, COOs, and CX leaders at DTC brands on Shopify, TikTok Shop, and other platforms Shape our go-to-market strategy based on what you learn in live customer conversations Partner with our founders to refine messaging, pricing, and product positioning Become a product expert who can speak fluently about AI agents, integrations, and e-commerce workflows Skills Hungry and scrappy: you thrive in early-stage environments where you build the playbook, not follow one Customer-obsessed: you listen deeply, ask smart questions, and genuinely care about solving problems Technical enough: you can learn complex products quickly and explain AI/automation to non-technical buyers Results-driven: you love hitting goals and understand that revenue is the lifeblood of startups Excellent communicator: you write crisp emails, run tight meetings, and build trust fast Ambitious: you want equity, responsibility, and the chance to define a category Experience selling B2B SaaS to e-commerce or DTC brands Familiarity with Shopify, TikTok Shop, or CX tooling Prior work at an early-stage startup (seed to Series A) Benefits Real equity and the opportunity to build something from the ground up Work directly with experienced founders who've built and sold AI companies You're not selling a commodity; you're defining a new way brands think about support Every deal you close changes how a company operates and scales Company Overview
The AI Customer Service Platform and BPO for
Your B2C Business.
Zendesk alternative built from the ground-up for AI. YC W24. It was founded in 2025, and is headquartered in San Francisco, California, US, with a workforce of 2-10 employees. Its website is