Job Description
Note:
The job is a remote job and is open to candidates in USA. SchoolsFirst Federal Credit Union is dedicated to providing exceptional service and is seeking a Fraud Detection Representative II. The role involves analyzing account activities to mitigate fraudulent transactions and protecting the Credit Union's assets through effective risk management. Responsibilities Provides service to Members by reviewing and analyzing various account activities in order to mitigate fraudulent transactions Protects Credit Union assets through effective risk management by identifying fraud trends, points of compromise and potential threats to our Members/cardholders Monitor and review daily fraud alerts/reports via risk management system(s) based on assigned strategies and queues by taking appropriate action to mitigate loss exposure Actions include direct Member contact with temporarily blocking, reissuing or suspending activity and preparing fraud loss documents Maintains confidentiality of information as well as controls and protects sensitive information and materials Understands the legal and regulatory requirements relative to the financial services industry and credit unions Organize, prioritize and complete multiple tasks in a high production fast paced setting, navigating through multiple computer systems Responsible for collaborating with other members of the detection team and making process improvement recommendations Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties Skills High School Diploma or GED required 1-3 years of credit union, banking or financial services experience required Previous experience in a fraud or contact center environment Company Overview Since our founding in 1934, we have been singularly focused on one thing: providing world-class personal service and financial security to our Members.
It was founded in 1934, and is headquartered in Tustin, California, USA, with a workforce of 1001-5000 employees. Its website is