Job Description
Join Our Team as a Remote Global Site Administrator and Take Your Career to New Heights!
We are seeking a highly skilled and experienced Global Site Administrator to join our team, working remotely with American Airlines. As a key member of our client management team, you will provide exceptional support to our clients and internal stakeholders, ensuring seamless day-to-day operations and driving business growth.
Key Responsibilities:
- Provide online tool support for daily travel program requirements and escalation support to client management leaders and customer contacts
- Function as the key liaison between client management and service delivery to ensure online program connectivity
- Interact and support clients in online special projects and day-to-day requests, including basic program management and issue resolution
- Manage online booking tool and profile tool sites globally, ensuring seamless integration of tool changes and initiatives with online fulfillment operations
- Analyze transaction types, fulfillment processes, and technology options to reduce transactional touch and increase adoption
- Develop and conduct client seminars regarding online tools, using online, self-directed, and in-person venues as applicable
- Maintain relationships with client technical contacts to ensure timely resolution of user issues and provide assistance to client online users
Requirements:
- Thorough knowledge of the business travel industry, with experience supporting Concur OBT, CONNECT Portal, and SABRE GDS
- Extensive customer service skills, with the ability to work in a team environment and manage multiple priorities
- Highly organized and detail-oriented, with proficiency in Excel, Word, PowerPoint, and Microsoft Outlook
- Demonstrated strong analytical skills, with the ability to understand and effectively utilize technology via the web or GBT reporting tools
- Excellent oral and written communication skills, with the ability to manage up and set expectations to manage workflow and expected ETAs
What We Offer:
- Competitive salary range: $60,000 - $120,000 per year, depending on experience and location
- Annual Performance-Based Incentive, rewarding participants based on company performance
- Comprehensive US benefits programs, including medical, dental, and vision insurance, 401(k) matching, and more
- Opportunity to work with a leading company in the business travel industry, with a friendly and supportive team
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, pleaseby clicking the link below. We encourage you to apply, even if you don't feel you're a perfect match - we're looking for great people to join our team!
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