[Remote] Healthcare Advocate (CX)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Granted is a seed-stage company focused on simplifying the U.S. healthcare system through AI and human advocacy. The Healthcare Advocate will manage complex medical billing and insurance cases, ensuring high-quality support for users and driving improvements in workflows and user experience.

Resolve complex user cases end‑to‑end, from AI handoff through final outcome
Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps
Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility
Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation
Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language
Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next
Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly
Improve how we operate, by collaborating with other healthcare advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale - in an early-stage environment
Partner with Product and Engineering to turn real case patterns into product improvements and better automation

2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance
Flexible schedule to work 40 hours between 7am - 8pm EST, 7 days/week. To start, you'll either work: Sunday – Thursday, 9am–6pm, or Tuesday – Saturday, 10am–7pm
You are comfortable working directly with provider offices, health insurers and debt collection groups, including phone-heavy follow‑up and clear escalation when needed
You communicate with empathy and clarity, especially when delivering hard news or complex explanations
You thrive in ambiguity, and move cases forward with a bias for action, choosing the right next step, without perfect information
You take documentation seriously and protect user privacy, with a solid working understanding of HIPAA and PHI handling
You are mission-driven and are passionate about helping build a new standard for how people get help navigating U.S. healthcare
Early-stage (Series B or earlier) or healthtech startup experience
You helped drive real patient outcomes related to medical billing, e.g. denials overturned, bills corrected, balances reduced, coverage clarified
In-depth understanding and ability to navigate healthcare in the US – able to identify and resolve issues across coverage, claims, and billing
Insurance and billing experience with Medicare, Medicare Advantage and/or Medicaid plans

Healthcare in the U.S. is broken - complex, confusing, and often unfair. It was founded in 2023, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.medbill.ai.

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