Job Description
Note: The job is a remote job and is open to candidates in USA. Continuum Global Solutions is a leading provider of customer care services partnering with top companies worldwide. They are seeking remote Healthcare Customer Service Representatives to support inbound calls from US members/providers regarding health-related inquiries and provide essential information to enhance the customer experience. Responsibilities • Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for • Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. • Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services • Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged • Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits • Empathize and resolve concerns to simplify the customer’s healthcare experience • Navigate through multiple computer applications with speed & accuracy • Adapt to learn new call types when business needs change & flex support in those areas Skills • 18+ Years & High School diploma or its equivalent • Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service) • Exceptional customer service, active listening, and verbal and written communication skills • High computer proficiency and navigation of multiple applications • Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff) • Professional Positive Attitude & Courteous Telephone Etiquette • Customer focused personality and a desire to help people • High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless Carrier Internet Services) • Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for • Dedicated, quiet, & secure workspace with no distractions • A USB wired headset with noise canceling microphone • Medicare and/or Medicaid experience would be a plus • If you are Bi-lingual in Spanish, the pay rate is $17 per hour Benefits • Health Insurance (Medical, Dental, Vision) & Other Benefits • Pet Insurance • Paid, Virtual Training • Remote work environment • Opportunity for Professional Development Company Overview • Continuum Global Solutions is an omni-channel contact center platform. It was founded in 2018, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is Apply tot his job