Job Description
Position: Remote Helpdesk Support Technician (Active Directory) Professional Raleigh, NC
Job Description:
This is a remote position
Shift: Monday-Friday 8am-5pm EST
About Proton Dealership IT:
- Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-oriented IT Helpdesk Support Technician. You will be the primary contact for clients, resolving a variety of technical issues efficiently. Your role involves working directly with customers via phone, guiding them through troubleshooting processes to strengthen client relationships.Responsibilities include but are not limited to:
- Document problems, troubleshooting steps, and resolutions using Proton's ticketing system.
- Troubleshoot and replace failed hardware components on desktops and laptops.
- Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.About Our Company:
Proton Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We prioritize a low-stress, high-fun work environment and a high quality of life for our team.
Training:
- On-the-job training provided.Requirements:
- 2-3+ years in an IT Helpdesk/Desktop Support role.
- IT certifications or relevant technical education.
- Experience with Windows Active Directory domains.
- Proficiency with ticketing systems.
- Expertise in troubleshooting printers, scanners, and wireless networks.
- Familiarity with networking devices, switches, routers, and firewalls.
- Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Microsoft Exchange Server (2007, 2010, 2013). Benefits:
- We offer a balanced work environment with a comprehensive benefits package, including:
- Medical, dental, vision, life insurance, and HSA.
- 401(k) plan with up to 6% match.
- Remote work setup with provided equipment.
- Paid holidays, vacation, and sick leave.
Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer.
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