Job Description
Note: The job is a remote job and is open to candidates in USA. Bitfocus is dedicated to helping end homelessness by providing technology solutions that assist communities in connecting people with necessary resources. The Project Manager will support the implementation and integration of the Clarity Human Services platform, ensuring projects are completed on time and meet customer expectations.
Responsibilities
- Manage and support projects related to coordinated entry, data migration, the Client Portal, and interoperability — keeping work on track against timelines, budgets, and customer expectations
- Coordinate with stakeholders to understand their needs and business processes, translating them into functional solutions within Clarity Human Services
- Identify and flag risks early, escalating challenges proactively and proposing solutions before they become problems
- Facilitate and attend meetings with customer and community stakeholders, maintaining strong relationships and providing clear project updates
- Create clear documentation, including workflow summaries, SOWs, work plans, configuration logs, and training materials
- Develop and deliver presentations, including software demonstrations, for both remote and in-person audiences — including non-technical stakeholders
- Collaborate across departments to coordinate resources and ensure project needs are met
- Stay current on industry trends in homeless response systems and technology, bringing relevant insights back to the team
Skills
- Project Management Fundamentals: Foundational experience tracking project tasks, progress, deliverables, and coordinating stakeholder communication
- Cross-Team Coordination: Ability to work across departments, align resources, and assign tasks effectively to keep projects moving
- Organization: Excellent organizational skills with the ability to manage multiple projects simultaneously and shift priorities as needs evolve
- Communication: Strong written and verbal communication skills, experience facilitating meetings, and the ability to explain technical concepts clearly to non-technical audiences
- Analytical Comfort: Working familiarity with data and analytics tools at a foundational level, with a genuine willingness to grow those skills
- Technology Enthusiasm: Genuine interest in learning new software, systems, and workflows — you see tools as enablers, not obstacles
- Adaptability: You can create structure in ambiguous situations, stay calm when plans change, and know when to ask for help versus when to move forward
- Familiarity with or experience using Clarity Human Services or HMIS
- Background in system administration, the homeless services Continuum of Care, human services systems, or coordinated entry
- Exposure to API integrations, system-to-system data flows, or data migration concepts (even conceptually)
- Experience presenting to or training non-technical audiences
- Familiarity with CRM or case management software beyond HMIS
Benefits
- Comprehensive healthcare (100% employer-paid for employees)
- 12 weeks paid parental leave
- R&R Week (paid week off at year-end)
- Three weeks paid vacation + two volunteer days per year
- 401K retirement plan (4% match)
- Flexible work hours and remote-first culture
- Career growth plans for each role
Company Overview
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