Job Description
We are seeking a results-driven and highly motivated Insurance Supervisor to lead and oversee the operations of our insurance department. This fee-producing role is performance-based, where commissions are tied to the achievement of assigned agent, group, departmental, and company goals. The ideal candidate will have a background in healthcare insurance collections, a proven track record of managing teams, and the ability to develop and execute strategies to meet performance targets. This position requires a hands-on approach in training, coaching, and motivating staff to excel, along with a focus on improving operational efficiency and client satisfaction. Must be able to work Monday-Friday 8am-5pm EST.
Key Responsibilities:
Oversee administrative functions within the Insurance department.
Generate and review daily, weekly, and monthly performance reports to monitor efficiency.
Coach, train, and mentor staff to ensure they meet individual and team goals.
Develop incentive programs and contests to motivate staff and drive performance.
Provide leadership and support to collection staff to help them achieve daily performance targets.
Assist in the hiring and training of new staff members.
Conduct monthly quality reviews to ensure adherence to policies and workflow standards.
Identify opportunities to reduce errors and improve reimbursement processes.
Communicate regularly with the billing manager to discuss department status, workflows, and areas for improvement.
Manage inventory for insurance-related documentation and accounts.
Handle client communications, including emails and required reporting, in a professional manner.
Perform audits on accounts, ensuring that they align with company guidelines for auditing.
Perform other related duties as assigned.
Qualifications:
High School diploma or equivalent; further education is a plus.
3-5 years of experience in healthcare insurance collections; supervisory experience preferred.
Strong leadership skills, with experience managing 12+ direct reports.
Proficiency with EPIC or similar management software.
Solid experience in auditing insurance accounts and generating QA reports.
Proven ability to motivate staff and ensure peak performance.
Excellent written and verbal communication skills.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 15 pounds occasionally
#staffing
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: Remote
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