[Remote] Investigation Analyst I

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. ADC LTD NM is seeking an Investigation Analyst I responsible for processing background investigations from field investigators. The role involves analyzing case queues, ensuring customer requirements are met, and maintaining professional relationships with team members.

Responsibilities

Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times
Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting
Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met
Maintain a working knowledge of customer requirements and best practices
Identify missing leads, requirements and write-offs
Work with investigators, ADC LTD NM personnel and management to resolve issues
Organize time and resources based on due dates to ensure timely completion of investigations
Submit investigations through the PSID closed case transmission process without error
Track and log investigation progress and completion
Maintain a working knowledge of Roadrunner
Quickly troubleshoot issues as they arise
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors
Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department
Assist with projects and process improvement at the direction of their supervisor
Coordinate with PSID and ADC LTD NM personnel as necessary
Perform all other duties as assigned

Skills

High school diploma or GED equivalent
Ability to maintain a professional demeanor
Familiarity with Microsoft Excel and computer databases
Proficiency in common workplace hardware and software
Excellent organization and prioritization skills
Strong analytical skills and detailed-oriented
Strong verbal and written communication skills
Highly technical writing, proofreading, and editing skills
Strong customer service and interpersonal skills
Extensive knowledge of ADC LTD NM contracts and contractual requirements
Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication
Thorough understanding of ADC LTD NM investigative process and procedures
Familiarity with federal and ADC LTD NM security standards
Employment is contingent upon the successful results of a background check and drug screen
Must be able to obtain an interim clearance and/or appropriate agency approvals
Must be able to maintain active Top-Secret clearance and all agency approvals required of their position
Active Top Secret Clearance is a plus

Benefits

Full benefit package as outlined per ADC policies and procedures.

Company Overview

ADC LTD NM provides physical and personnel security services to federal, state and local government agencies and corporate clients. It was founded in 1985, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 501-1000 employees. Its website is http://adcltdnm.com/.

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