Job Description
Note:
The job is a remote job and is open to candidates in USA. Pipe17 is a venture-funded software company headquartered in Seattle, WA, focused on providing an AI-native OrderOps platform for brands and 3PLs. The ERP Solution Consultant will manage customer onboarding, support, and requirements, ensuring successful implementation and adoption of the Pipe17 platform while building strong relationships with clients. Responsibilities • Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey • Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge • Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives • Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting.
You may do planning, estimation, requirements gathering/analysis for larger customers • Translate business requirements into product use cases or technical requirements • Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org • Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed • Coach and educate customers to improve adoption of Pipe17 • Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the 'Voice of the Customer' to provide visibility and/or escalations, and maintain strong referenceability across your book of customers • Create and improve documentation to help customers and partners help themselves • Document onboarding steps for future reference and to transition to other teams as needed Skills • Minimum of 4 years experience in the software/tech industry • Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP • Understand integrations (using REST APIs) with cloud systems • Experience with configuring SAAS products • Ecommerce experience highly desired • Mid-market focus on customers • Analytical, problem-solving, and troubleshooting skills • Solid project management and customer management skills • Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc • Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else) • AI fluency: You've used AI tooling for work or personal use—or you are willing to dive in and learn fast • You're empathetic • You can prioritize and have the ability to say no to customers • You're a self-starter, manager, owner (can drive things to results) • You have great communication skills (written and verbal) • You like variety and enjoy multifaceted roles • As a part of a distributed team, you excel with minimal supervision Benefits • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment.
We'll set you up with whatever bolthires laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation Company Overview • Pipe17 is an OMS alternative that connects and automates e- commerce operations. It was founded in 2019, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees.
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