Job Description
Note: The job is a remote job and is open to candidates in USA. Pilot is a company that modernizes back-office operations for small businesses by providing dedicated finance experts and custom software solutions. They are seeking a Learning Experience Designer to create engaging learning materials for their Local Partners, ensuring they can effectively onboard and manage clients using Pilot's software. Responsibilities • Learn our platform deeply to understand the partner and client experience. • Develop training modules that teach Local Partners how to: • Onboard new clients using the software • Manage client financials month-to-month • Navigate common workflows and product features • Create step-by-step guides, how-to videos, and visual explainers that make complex processes simple. • Build an intuitive self-serve experience, ensuring partners can independently learn and troubleshoot. • Collaborate with internal stakeholders (Product, Partner Ops, Sales) to align content with product updates and partner needs. • Establish a repeatable framework for maintaining and updating training materials • Works closely with Partner and Product teams, but largely independent in execution Skills • 3+ years in Learning & Development, Product Enablement, or Instructional Design (preferably SaaS or startup environment) • Strong experience creating video-based and interactive learning materials • Ability to translate complex product workflows into accessible, engaging content • Excellent communication skills—clear, concise, and visually oriented • Comfortable working independently and iteratively • Experience with partner or customer enablement programs • Familiarity with learning tools (Loom, Notion, Canva, Captivate, Articulate, etc.) • Background in finance, accounting, or business operations Benefits • All federal holidays are observed • 401(k) plan Company Overview • Pilot provides the most reliable accounting, CFO, and tax services for startups and small businesses. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is Apply tot his job