Job Description
Note: The job is a remote job and is open to candidates in USA. UFG Insurance is seeking a Learning & Knowledge Specialist to support their Learning & Knowledge vision and strategy. This role involves designing and delivering training programs, consulting with business units, and contributing to the overall employee knowledge base.
Responsibilities
- Stays current with and adopts evolving practices, trends, and tools in the learning & knowledge field
- In partnership with key stakeholders, identifies, collaborates, and executes on strategies and tasks that optimize the employee knowledge base
- Stays current on relevant knowledge and technical skills
- Provides instructional design and facilitation/training delivery of content through usage of existing programs/content or through the creation of new programs as required by the business
- Provides a positive and engaging learning experience when facilitating through appropriate usage of facilitation/training delivery principles, exhibiting positive attitudes and behaviors, creating an inclusive environment for all participants, and through proper management of any inappropriate behaviors during facilitation
- Demonstrates strategic use of training materials as relevant to the learning outcomes
- Serves as a back-up to other team members’ primary learning content
- Creates and updates documentation to verify accuracy and relevance
- Navigates complex situations with solution-oriented mindset
- Serves as the producer/facilitator of virtual or in-person events or training, which includes assisting before, during, and after an event such as practicing presentations beforehand, coordinating breakout rooms, monitoring the chat box, etc
- Creates and contributes to a culture of excellence and evolution by embracing a growth mindset, challenging the status quo, and continuously seeking ways to improve
- Contributes to and collaborates with team members to plan and execute on identified projects, tasks, processes, behaviors, or other work-related items
- Investigates basic technical issues in order to troubleshoot, research or triage the issue to the correct department for resolution
Skills
- Bachelor's degree in education, business or equivalent experience
- Experience in planning and organizing training programs
- Experience using Microsoft 365 Suite
- Interpersonal skills with the ability to develop a deep and broad network of influence
- Ability to handle confidential information and material with the highest degree of professional responsibility as a segment of the Human Resources department
- Tenacious and responds to challenges with a growth mindset
- Ability to establish priorities, meet deadlines, and work independently or in a group
- Strong communication skills (verbal and written) with the ability to communicate effectively at all levels of the organization
- Curiosity regarding new and emerging technologies
- Dedicated to lifelong learning and growth
- Must be customer-service oriented
- Strong partnership and collaboration skills
- Able to analyze information and prepare logical recommendations
- Feedback-driven and ability to discern and implement constructive feedback
- Experience in designing and delivering training for adults
- Experience in the insurance industry
- Experience in project management
- Prior claims handling experience
Benefits
- Annual incentive compensation
- Medical, dental, vision & life insurance
- Accident, critical Illness & short-term disability insurance
- Retirement plans with employer contributions
- Generous time-off program
- Programs designed to support the employee well-being and financial security.
Company Overview
Apply To This Job