Job Description
Note: The job is a remote job and is open to candidates in USA. Lemonade is a company focused on revolutionizing the insurance industry with an AI-first approach. They are seeking a proactive Licensed Customer Experience Specialist to provide exceptional customer care and advocate for their community of customers while collaborating with product and engineering teams. Responsibilities Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs Build customer confidence in our brand by showcasing a deep knowledge across our line of products Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset Bring our values to life in the way you interact with and build community across our teams and company Skills 1–2 years of insurance experience, or a college degree A valid and active Property & Casualty (P&C) license Ability to quickly triage customer needs and problem solve Strong communication skills, both written and on the phone Empathy, patience, and an overall positive approach History of working successfully and independently from home Ability to work both independently and as part of a team Ability to work remotely Benefits Equity Benefits Company Overview Lemonade is a digital insurance company that uses artificial intelligence and behavioral economics. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is