Job Description
About Us At CK Holding Group we specialize in an array of commercial properties & management of those properties. From warehouses and showrooms to office buildings and shopping plazas we meet the needs & expectations of our local Florida communities. Job Overview We are seeking a detail-oriented and customer-focused Remote Live Chat Specialist to provide real-time support to customers through online chat platforms. This role is responsible for responding to inquiries, resolving issues efficiently, and delivering a positive customer experience while maintaining professionalism and accuracy. Key Responsibilities • Respond promptly to customer inquiries via live chat in a professional and friendly manner • Provide accurate information about products, services, billing, and account-related questions • Resolve customer concerns efficiently and escalate complex issues when necessary • Handle multiple chat conversations simultaneously while maintaining quality responses • Document chat interactions and update customer records accurately • Follow company policies, scripts, and quality standards • Identify recurring customer issues and report trends to management • Maintain confidentiality and data security at all times Required Qualifications • High school diploma or equivalent (college degree is a plus) • Previous customer service, chat support, or call center experience preferred • Strong written communication and typing skills • Ability to multitask and manage multiple chat sessions • Basic computer skills and familiarity with CRM or chat software • Reliable internet connection and a quiet remote workspace Preferred Skills • Experience with live chat platforms (e.g., Zendesk, Intercom, LiveChat) • Problem-solving and conflict resolution skills • Strong attention to detail and accuracy • Ability to work independently and manage time effectively Compensation & Benefits • Competitive hourly pay • Performance-based incentives • Remote work flexibility • Paid training and ongoing support • Opportunities for growth and advancement Why Join Us • Work from the comfort of your home • Supportive team environment • Clear expectations and structured workflows • Opportunity to build valuable customer service experience Apply tot his job