[Remote] Local Marketing Coordinator

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Location3 is a fully remote digital marketing agency founded in 1999, focused on helping enterprise and multi-location brands improve performance through scalable, data-driven marketing solutions. The Local Marketing Coordinator will support Local Marketing Managers by assisting franchisees with LOCALACT questions, providing education, and ensuring effective communication across teams.

Responsibilities

Support Local Marketing Managers by assisting franchisees with LOCALACT questions, follow ups, and education
Participate in scheduled calls and outreach focused on explaining performance results and next steps already defined by the Manager
Help franchisees understand LOCALACT dashboards, reports, and basic paid and organic performance metrics
Reinforce campaign updates, recommendations, and action items provided by the Local Marketing Manager
Support onboarding, enrollment, walkthroughs, and ongoing platform education for LOCALACT users
Answer common questions related to performance data, reports, budgets, and platform functionality
Monitor conversations for confusion, friction, or unresolved issues and flag them for the Manager
Escalate complex, sensitive, or high-risk situations to the Local Marketing Manager or Client Services Manager
Create, update, and manage Zendesk tickets related to advisor interactions and follow ups
Document conversations, questions, and outcomes to ensure continuity across teams
Provide overflow call coverage when Local Marketing Managers reach capacity
Follow established playbooks, processes, and service standards to ensure consistent support
Contribute feedback to improve advisor resources, FAQs, and training materials

Skills

1-3 years of experience in customer support, client services, marketing support, or a related role
Comfort explaining basic performance data and marketing concepts in clear, simple language
Functional understanding of local marketing and digital performance metrics
Strong listening skills and attention to detail
Ability to follow direction, reinforce recommendations, and stay within defined role boundaries
Comfort working in a phone heavy, fast paced environment with changing priorities
Strong documentation habits and reliability in follow through
Professional, calm communication style

Benefits

Medical
Dental
Vision
A matching 401(k)
Wellbeing stipends
Remote work support

Company Overview

Location3 is the preferred digital partner of multi-location brands and franchise systems, delivering enterprise strategy with local activation. It was founded in 1999, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is https://location3.com.

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