Job Description
Note: The job is a remote job and is open to candidates in USA. SmarterDx is a clinical AI company transforming how hospitals manage care and payment. They are seeking a Manager, User Community & Engagement to build and nurture their user community, facilitating peer-to-peer engagement and driving user adoption and retention through community strategies and events. Responsibilities • Develop and execute a holistic community strategy that aligns with SmarterDx’s growth, adoption, and retention goals • Launch and moderate a community platform to encourage engagement, collaboration, and knowledge exchange between customers, with input from SmarterDx SMEs when appropriate • Plan, host, and manage webinars, user meetups, roundtables, office hours, and other events (virtual and in-person) to deepen connections between users and our team • Serve as a user advocate by collecting feedback, surfacing trends and pain points, and channeling them into product and training improvements • Collaborate with Customer Success, Implementation, Product, and Marketing to integrate community into onboarding, training, adoption, and retention paths • Design and manage community content in the form of discussion topics, prompts, newsletters, user success stories, resource sharing, guides, etc. • Establish community governance, guidelines, onboarding, escalation paths, and moderation policies • Define and monitor community health and engagement metrics (e.g., active users, retention, participation, sentiment), and use those to continuously refine strategy • Identify and nurture community champions and ambassadors Skills • 3+ years of experience managing an online/offline community, user groups, or similar programs (ideally in SaaS, healthcare, or B2B contexts) • Strong understanding of community-building best practices, user engagement strategies, and peer-to-peer learning models • Excellent written and verbal communication skills, with demonstrated ability to engage diverse user audiences • Experience planning and executing events (webinars, meetups, cohort-based programs) • Comfort working cross-functionally, influencing without direct authority, and collaborating across product, marketing, support, and implementation • High degree of initiative and autonomy (you’ll often be building new processes and iteration from scratch) • Analytical mindset; ability to define, track, and act on community metrics • Empathy for users and a genuine passion for helping them connect, learn, and succeed • Experience in healthcare, health tech, or revenue cycle workflows • Familiarity with community software platforms (e.g. Gainsight, Higher Logic, etc) • Experience managing ambassador/advocate programs • Experience in content creation (e.g. blog posts, case studies, newsletters) • Understanding of training, onboarding, or user education best practices Benefits • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents. • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues. Company Overview • SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is Apply tot his job