[Remote] Managing Consultant, Mainframe DB2

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. CDW is a leading multi-brand provider of information technology solutions to various sectors. The Managing Consultant for Mainframe DB2 will make strategic contributions to the design and implementation of solutions for Managed Services clients, ensuring successful delivery and evolution of offerings while providing technical leadership and oversight.

Provide technical consultation, assist in proposal development, and support technical sales efforts
Act as a subject matter expert, offering leadership and guidance to customers, the Managed Services Team, and cross-functional groups
Maintain strong client relationships, serving as a key communication point between CDW and Managed Services clients
Lead design workshops for complex solutions, mentor engineers, and stay current on emerging technologies
Develop and maintain customer-facing materials including presentations, demo instructions, training documentation, and templates
Estimate effort for service engagements and contribute technical input for Scopes and Statements of Work
Design and oversee infrastructure upgrades, provide technical support, and follow change control, incident response, and testing protocols
Deliver Managed Services offerings as outlined in CDW’s Service Descriptions and Service Catalog
Provide 24x7 support for critical systems as part of an on-call rotation and assist peers with complex technical issues
Lead client projects to modernize technology infrastructures, review and execute test plans, and implement cutting-edge solutions
Conduct expert-level throughput analysis, root cause analysis, and infrastructure planning
Identify cross-selling opportunities and collaborate with the Professional Services team when needed
Complete tasks on time, execute scopes of work per implementation plans, and adhere to SLAs in production environments
Collaborate with Customer Success, Project Management, R&D, and Sales teams
Test, evaluate, and develop new products and solutions; train customers and internal teams; and manage service requests daily
Serve as technical lead for specific technologies and advise across the full stack of Managed Services solutions
Ensure system improvements and modifications are implemented effectively
Provide technical assistance for Disaster Recovery exercises and Business Continuity processes
Develop, enhance, and support scalable technical approaches for large, complex mainframe environments
Install and maintain mainframe DB2 software, including planning and executing installations, upgrades, and customer transitions
Identify and resolve performance issues, particularly within DB2 environments
Participate in the development and improvement of installation standards and project planning efforts
Work with project managers to develop and implement project plans and timelines
Update and manage customer incident tickets and change orders, providing status updates to internal and client stakeholders
Provide technical training and mentoring to team members

Bachelor's degree and at least 7 years of IT engineering experience, including administration in z/OS, OR
11 total years of IT engineering experience with a minimum of 7 years in z/OS administration and IT engineering experience performing DB2 system management functions (e.g., software installations, version upgrades, product maintenance, configuration and administration
Demonstrated experience installing, maintaining, and supporting mainframe software products from vendors such as IBM, Computer Associates, Compuware, and BMC
Proven ability to provide primary support for DB2, QMF, and related OEM software products, including fulfilling service requests for mainframe z/OS customers
Demonstrated ability to transition customers effectively, ensuring technical issues are addressed to meet transition timelines
Experience executing tasks associated with customer disaster recovery plans
Strong communication and presentation skills, with the ability to interact effectively across all levels of leadership and technical teams
Currently holds high-level certifications in primary technical areas of expertise
Demonstrated ability to align technical knowledge with business direction to deliver customer-focused outcomes
Proven track record in developing project plans and schedules for complex projects or new solution/product development
Ability to build customer trust and confidence in CDW Managed Services' understanding of business needs
Skilled in balancing multiple priorities in a dynamic environment while meeting deadlines
Advanced root cause analysis capabilities and a focus on delivering long-term solutions
Strong organizational, analytical, and problem-solving skills with a commitment to customer service and professionalism
Ability to follow policies and procedures consistently, prioritize effectively, and manage multiple tasks in a fast-paced, growth-oriented environment
Demonstrates independence and teamwork, offering mentorship and support to peers
Effective time management skills and flexibility to travel as needed
Demonstrated ability to develop strong customer relationships and promote CDW's mission through consistent, values-driven behavior
Experience with Managed Services environments is a plus
Familiarity with ServiceNow or similar incident/change management tools is a plus
ITIL knowledge or certification is a plus
Knowledge of assembler is a plus

Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/

At CDW, we know how to make technology work so people can do great things. It was founded in 1984, and is headquartered in Vernon Hills, Illinois, USA, with a workforce of 10001+ employees. Its website is http://cdw.com.

CDW has a track record of offering H1B sponsorships, with 59 in 2025, 49 in 2024, 37 in 2023, 86 in 2022, 44 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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