Job Description
Note:
The job is a remote job and is open to candidates in USA. Senture, LLC is a mission-driven company focused on improving access to care for members. The Member Engagement Coordinator will make high-volume outbound calls to engage members and sell the benefits of health evaluations, while also scheduling appointments with licensed providers. Responsibilities Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers.
Approximately 85% outbound and 15% inbound calls Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy Utilize multiple systems to schedule providers for in-home or virtual evaluations Adjust, reschedule, or cancel appointments as requested Meet daily performance metrics including appointments, calls, handle time, and productivity Be available to complete overtime when required based on business needs Participate in peer side-by-side coaching as needed Follow HIPAA guidelines to protect member privacy.
Report member complaints to supervisors immediately Skills High School Diploma or equivalent Desire to work in a results-driven outbound call center environment Strong sales aptitude with a focus on earning monthly incentives Motivated to achieve productivity goals with a strong work ethic Excellent communication skills, friendly, and conversational with members Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality Proficiency in using multiple computer systems simultaneously Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable Authorized to work in the United States Successful completion of pre-hire testing, background check, and drug screening If hired, Provide two valid, in-date IDs and proof of education during onboarding process Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms Quiet and secure workspace free of distractions.
Employees must provide their own workspace furniture Accountability for work schedules and compliance with security standards Benefits 2 weeks of paid, mandatory training All equipment provided Competitive benefits, PTO, growth, and development opportunities Lucrative monthly incentive plan Top performers can earn up to $1045.00 in incentives Top ten MECs will also qualify for an additional $250 Company Overview Senture provides comprehensive contact center service support nationally. It was founded in 2003, and is headquartered in London, Kentucky, USA, with a workforce of 1001-5000 employees.
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