Job Description
Note: The job is a remote job and is open to candidates in USA. Christian Healthcare Ministries (CHM) is a nonprofit health care sharing ministry for Christians. The Member Enrollment Representative plays a vital role in increasing membership through various communication channels while ensuring exceptional member experience.
- Responsibilities
- Meet sales targets, goals, and performance expectations
- Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process
- Establish referrals, build relationships, and develop contacts with potential prospects
- Respond promptly and professionally to prospective member calls and inquiries
- Ensure delivery of high-quality, Christ-centered service
- Address member questions, concerns, and provide thoughtful recommendations
- Assist in retaining memberships when appropriate
- Respond to emails, calls, and voicemail promptly
- Clearly explain CHM guidelines, programs, and options to members
- Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader
- Maintain professionalism, empathy, and a positive attitude
- Demonstrate strong communication skills in both phone and written correspondence
- Uphold CHM’s Core Values and Mission Statement in all interactions
- Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience
- Gain a deep understanding of the Member Enrollment Team’s structure and objectives
- Input, track, and manage prospects using HubSpot and internal CHM systems
- Develop ongoing relationships with prospects through consistent and intentional follow-up
- Demonstrate Christian values and adhere to ethical and legal business practices
- Support CHM initiatives and departmental goals as assigned
- Skills
- Strong verbal and written communication skills, including professional phone and email etiquette
- Proficiency in CHM guidelines, programs, and policies (training provided)
- Competence with Microsoft Office Suite and CRM tools such as HubSpot
- Excellent organizational and time management skills with the ability to handle multiple priorities
- Self-motivated, collaborative, and committed to teamwork
- Strong problem-solving and conflict resolution skills
- Willingness to ask questions, seek guidance, and support team initiatives
- Prior experience in online or phone-based sales
- College education or equivalent work experience
- Benefits
- Fully paid health benefits
- Retirement and Life Insurance
- 12 paid holidays PLUS birthday
- Professional Development
- Paid Training
- Company Overview
- Christian Healthcare Ministries is a non-profit organization. It is a nonprofit, voluntary cost-sharing ministry. It was founded in 1981, and is headquartered in Barberton, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.chministries.org.
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