Job Description
REMOTE / MST hrs
RATE - Negotiable
DURATION - 6+ Months
WHAT WE ARE LOOKING FOR - Advanced Process Architect capabilities with 9 or more years of experience*. These consultants are recognized as top professionals in their chosen field. Considered "Guru" subject-matter experts in IT Professional Services. Individual possesses multiple years of experience and is extremely competent in: developing IT systems process maps, process architecture, and performance metrics for successful business process management initiatives; workflow design, and process improvement. These individuals utilize knowledge of business process improvement and information technology solutions to develop and implement processes and procedures for the management of IT systems and solutions. Consultant has demonstrated the judgment to plan and accomplish goals, perform a variety of complicated tasks, and may lead and direct the work of Contractor staff. Typically will hold advanced education degrees and certifications such as, but not limited to the ITIL Practitioner or Manager Certificate. *These advanced degrees and certifications may substitute for 0-6 years of experience at this skill set level, and for this skill set level only. a wide degree of creativity and latitude is required.
- Statement of Work: Technology Business Transformation Consulting
- Introduction This Statement of Work (SOW) outlines the various areas of expertise that are being requested through the engagement of a business consulting firm to provide expertise in the area of Technology Business Transformation. The goal of this engagement is to work closely with the Solutions Delivery & Support Leadership team, the Service Management Office (SMO), and other cross-functional leaders within OIT, to develop a phased, comprehensive transition plan into a shared service/subscription model for several key service areas along with strategic roadmap development, process improvement and strategic decision-making meeting facilitation.
- Background The Client is a forward-thinking organization that recognizes the need for continuous adaptation and transformation in the rapidly evolving technological landscape. We are seeking the services of a qualified and experienced business consulting firm to assist us in achieving our strategic goals through a comprehensive Technology Business Transformation initiative. This initiative will involve the following service areas: Application Services, Database Services, Test Services, DevOps Services, Identity Management Services, and Service Delivery and Performance Analytics. Client has recently introduced the Service Management Office (SMO) which handles the business-focused activities of our centralized IT service delivery capabilities. As such, this consulting firm will need to work closely with both SDS Leadership and SMO leadership to define deliverables and to provide consulting services to either functional team in service of completing the defined deliverables.
- Scope of Work The Technology Business Transformation consulting engagement, working in collaboration with SDS, SMO and other functional team leaders, as well as customers, will encompass the following key areas: • Strategy development; • Roadmap development; • Collaborative decision-making facilitation with several cross-functional teams and customers; • Process improvement; • Advisory services, and • Review, analysis, and recommendations of various strategic initiatives.
- * Initial Assessment
- Work with SDS and SMO staff to conduct and summarize in-depth analysis of each service area including staff (capability), billing models, financial performance, quality/service metrics, resource management, and operational models; evaluate the alignment of technology capability to agency and demand, and identify areas for improvement, optimization, and modernization.
- * Technology Strategy Development
- Work in collaboration with SDS and SMO Leadership to develop a comprehensive technology transition plan that will incorporate assessment insights with the established operational goals and objectives of the Solutions Delivery and Support Division. Define a clear roadmap that maps target areas of improvement to transformation outcomes, and details an operational plan to migrate from the current-state to the defined future state. Develop ROI forecasts based on objectives, for technology implementation, upgrades, and innovations. Recommend technologies that can enhance our competitive advantage.
- * Change Management and Stakeholder Engagement
- Design change management plans with SDS and SMO staff to ensure the successful adoption of new technologies, improve existing service delivery, and/or develop more refined cost modeling for services. Engage and train key stakeholders on the proposed changes. Provide ongoing support and guidance during the transition period.
- * Implementation and Execution
- Assist in the oversight of plan execution as developed by SMO, SDS and other functional team leadership. Monitor project progress, budget, and quality to ensure successful delivery. Ensure that technology initiatives are aligned with business objectives.
- * Performance Monitoring and Evaluation
Work with the SMO to define and implement key performance indicators (KPIs) to measure the success of technology initiatives, and of service delivery. Regularly assess and evaluate the impact of technology changes on the business. Make adjustments and recommendations for continuous improvement.
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