Job Description
Note:
The job is a remote job and is open to candidates in USA. ITG Brands is the third-largest tobacco company in the USA, offering well-known cigarette, cigar, and e-vapor brands. The National Account Manager will develop and lead strategic partnerships with retail and wholesale customers, focusing on enhancing relationships and driving sales performance across key accounts. Responsibilities • Develops and leads a collaborative/strategic partnership with retail and wholesale customers across multiple fronts • Leads representation at the headquarters of these accounts and is responsible for development of strategic relationships, business plans and execution impacting performance across all accounts within the team portfolio • Focus of the role will be to elevate, increase in-person contact and connections with customer portfolio supported with virtual tools (Teams, Zoom, etc.) to elevate visibility to customer hierarchy • Emphasis placed on building strong collaborative relationships with our field sales organization to help enable execution, opportunity, issue resolution • Engages with Sales leadership to share key channel, customer requirements, identify opportunities to leverage across the company • Leads customer development strategies, plans to support formal Joint Business Planning (JBP) processes across accounts • Own customer level contacts, partnerships, to include +2 levels above primary contact, which drive alignment between Company and customer key strategies • Own, implement total Customer Wiring approach to integrate the Company and customer holistically • Forms strategic partnership with customer management representing 'One Company' across 3 business units • Accountable for delivering assigned Sales KPI’s, key Sales/Brand initiatives across strategic customer accounts • Identifies, pursues incremental opportunities to shape customer’s current/future business practices to grow Company brand share while strengthening the Company as a preferred vendor partner • Sell, gain commitment to annual Joint Business Plan with customer so that they are aligned with company brands planning horizon to deliver on assigned Sales KPI’s – volume, distribution, share, other key Brand initiative objectives at key accounts • Customizes, links company brand strategies, plans and key initiatives with customer’s key strategies, tactical plans • Measures enforces all requirements of our wholesale partnership agreements, so they are in compliance by retail stores • Deploys Wholesale execution guidelines, key objectives to Wholesale selling organizations to maximize in-store sales results • Ensures all pricing models/metrics are fully implement across wholesale product portfolio • Coordinates communication between assigned customer/channel/company personnel • Solicits, reports customers/competitive insights to identify critical sales opportunities, provide solutions to senior leadership • Partners with other business areas to customize, align Category Leadership story, business drivers in all key selling materials • Collaborates with key functional business stakeholders on key matters pertaining to their assigned strategic customers • Ensures superior customer service by leading monthly business reviews, customer visits, lead collaboration process with customers • Interacts with management regarding all aspects of customer business plans, address key issues, opportunities • Supports strategic customer inputs into company strategic planning process by scaling Channel/Customer JBP plans, opportunities, themes, sharing these internally for alignment, customization opportunities that shape marketing plans for next fiscal year • Influence Customer Marketing/Brand Marketing teams on initiative plan development, execution details to improve results • Coach, lead, develop your peers, cross-functional partners • Support mentorship of peers and cross-functional partners to share knowledge, improve ways of working • Evaluates, consistently works on personal development plans to drive continuous improvement, growth • Performs other job-related duties as assigned Skills • High School Diploma/GED and 9+ years related work experience or Bachelor's degree in Business Administration or related field of study and 5+ years related work experience • Experience with national or regional customer management within the broader consumer products industry • Experience selling to broad channel base: Convenience, Mass, Grocery, Drug, Dollar/Discount, Club, Wholesale and/or Specialty Tobacco channels • Internal Headquarters Relationship, Planning, and Operations experience • Must be 21 years of age or older • Must possess a valid driver's license issued from the state in which employed • Intermediate proficiency with bolthires Office (Outlook, Word, Excel, & PowerPoint) and bolthires Teams • Verbal and written communication skills • Attention to detail • Problem/situation analysis skills • Effective time and task management skills • Multitasking capabilities • Flexibility and adaptability • Ability to communicate to a broad and diverse audience • Ability to maintain effective working relationships • Ability to demonstrate critical thinking • Ability to work with diverse populations and varying education levels • Ability to receive and communicate information orally and in writing • Ability to prioritize assignments, workload, and manage time accordingly • Must be able to travel domestically 50% • 10+ years related work experience • 5+ years direct supervision/managerial experience Benefits • Competitive benefits package that includes medical/dental/vision/life insurance/disability plans • Dollar for dollar 401k match up to 6% and 5% annual company contribution • 15 Company-paid holidays • Generous paid time off • Employee recognition and discount programs • Education assistance • Employee referral bonus program • Hybrid workplace – remote / in office • Summer hours • Casual dress policy Monday through Friday Company Overview • America’s third-largest tobacco company and a member of the globally recognized Imperial Brands PLC family.
It was founded in 2015, and is headquartered in Greensboro, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job