Job Description
Note: The job is a remote job and is open to candidates in USA. Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. They are seeking a Newsroom Editor to accurately and efficiently prepare and transmit news releases, while also performing various functions necessary for the operation of Newsroom Operations.
Responsibilities
- Format, edit and proofread press releases on a computer quickly and accurately
- Code each release based on a client’s request for distribution, suggest additional or alternative circuits that may be beneficial to the client and talk to them about conflicting distribution instructions
- Contact clients regarding any problems that could lead to errors (grammar or punctuation mistakes, typos, missing contact information, etc.)
- Assess the authenticity of press release orders and escalate potentially problematic content appropriately
- Display good judgment in helping to resolve issues
- Monitor incoming orders and ensure that all are accounted for and handled in a timely fashion
- Monitor online to ensure successful transmission of content
- Assist other Newsroom teams with overflow of orders as necessary
- Perform opening/closing or other shift-change duties as necessary
- Maintain up-to-date knowledge of Business Wire products, services, procedures and policies
- Assist with incoming phone calls, including fielding client questions regarding distribution options, and answering other general questions
- Help guide clients through the process of submitting orders to Business Wire, including how to use the Business Wire website
- Provide membership information and set up new accounts when the situation is approved and appropriate
- Collaborate with sales and other departments as necessary
- Communicate all technical issues to the Service Desk or Web Support teams in a timely and detailed fashion
- Authorize credit card payments when necessary
- Run and submit the daily distribution report to the billing department by set deadline
- Maintain a log of daily activity
Skills
- Bachelor's degree
- Excellent communication and customer service skills
- Ability to work effectively with a variety of people in a team environment
- Ability to multitask, prioritize workflow, and follow projects through to completion under tight deadlines
- Strong attention to detail
- Ability to exercise good judgment
- Basic technical skills and computer literacy, including proficiency in standard business applications (i.e., MS Word and Excel; Web, etc.)
- Must demonstrate reliability through good attendance and punctuality
- Courteous and professional phone manner
- Professional demeanor
- Must be flexible with schedule, as needed
Benefits
- Ability to work remotely
- Excellent health benefits that begin on your first day of employment
- $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
- 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
- PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
Company Overview
Apply To This Job