Job Description
Note: The job is a remote job and is open to candidates in USA. AT&T is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The Network Operations Center (NOC) Analyst provides remote support for Immigration and Customs Enforcement and is responsible for monitoring and troubleshooting a large network infrastructure. Responsibilities • Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process • Troubleshoot network systems when necessary and make improvements to the network • Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts • Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC • Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance • Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture • Experience working with cloud-based networks • Support all operational security requirements for network devices and network operations tools applications • Support of the following NOC functional areas that include, but are not limited to: • Wireless LAN • Firewall management • Internet Protocol (IP) address management • Domain Name Server (DNS) administration Understand dynamic multipoint VPNs • Strong written and verbal communication skills • Establish plans and goals for self that meet the customer current or future project’s needs • Prepare or participate in preparing NOC performance reports as required • Monitor, create, edit, and enforce all standard operating procedures, processes and timelines Skills • Bachelor's degree in related field or equivalent experience • 5 years of experience in IT support or related field, preferability in network engineering or operations • 2 years of experience providing network support in one or more of the following areas: Juniper SRX Firewalls configuration, troubleshooting, Policy configuration, Wireless Access Point (enterprise level) Management and Administration, Cisco ISE 3.0 (or later) configuration of access/authorization policies • Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable • At least one of the following networking certifications by day one of hire: Implementing Cisco SD-WAN Solutions v2.0 (300-415), AWS Certified Solutions Architect – Associate, Microsoft Azure Networking Solutions (AZ-700), CompTIA Cloud+ • Experience troubleshooting and fixing LAN/WAN network incidents • Availability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirements • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process • Experience using and managing SPLUNK search heads • Experience in Windows 2012 or higher and/or Linux server administration • Cisco CCNP certification • Juniper JNCIA-SEC certification • Extreme certifications covering switching or network access control • Ability to obtain Top Secret/SCI security clearance if required Benefits • Medical/Dental/Vision coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) • Paid Parental Leave • Paid Caregiver Leave • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Company Overview • AT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is Apply tot his job